Take the next step in your engineering career with a role that blends leadership, innovation, and hands-on problem-solving.
Be part of a company that values initiative and supports your professional growth.
This is your chance to take ownership of technical support across cutting-edge products, backed by a collaborative team.
Location: Melbourne, Victoria
What's in it for you:
• Lead a skilled and agile technical support team
• Help shape products with your field insights
• Get hands-on with support, training, and tech improvements
• Represent cutting-edge energy solutions at industry events
• Stay close to the latest in energy tech
• Join a team that values initiative and supports growth
What you’ll do:
• Guide and mentor the technical support team to deliver high-level service.
• Drive technical improvements based on customer feedback and product performance.
• Create clear, effective support processes and internal training materials.
• Deliver engaging training sessions for staff and customers on product usage and updates.
• Represent the company at expos and workshops, showcasing products and tech leadership.
• Maintain and optimize the CRM/service platform to streamline support operations.
• Resolve complex or escalated support issues with a focus on quality and speed.
• Build and manage a detailed knowledge base to assist both team and customers.
• Stay on top of evolving ESS and solar tech trends to keep the team current and capable.
• Partner with sales and marketing to ensure technical accuracy in public-facing activities.
• Continuously improve training and internal systems to keep things sharp and efficient.
What you’ll need:
• A degree in Electronics Engineering (or similar).
• Experience in inverter and solar system technical support (minimum of 3 years).
• Practical understanding of residential battery storage systems.
• Exposure to solar system installation or system design is a plus.
• Strong fault-finding, repair, and troubleshooting skills.
• Hands-on mindset. Willing to work in a lab or testing environment if needed.
• CEC Accreditation is ideal or willingness to complete it.
This is your opportunity to make an impact. Apply now and join the team!
Phone: 0485991211
Email: simon@runtimerec.com