Technical Support Engineer

Job Location: Melbourne, Victoria

Are you ready to take your technical skills to the next level in a fast-growing industry?

We’re seeking a motivated Technical Support Engineer with expertise in solar and energy storage systems.

If providing top-notch support and contributing to a greener future excites you, let’s talk!

Location: Melbourne, Victoria

The Company:

Positioned at the forefront of the renewables and building industry, this company specializes in delivering forward-thinking solutions, with a strong emphasis on energy storage systems. Its global influence and deep-rooted dedication to sustainability have propelled it from a focused provider to a trusted leader in the renewable energy space.

What’s in it for you:

• Gain exposure to diverse business areas
• Collaborate closely with senior and seasoned engineers
• Be part of a rapidly expanding company

What you’ll do:

• Deliver top-notch technical support for Energy Storage Systems and Energy Management products.
• Leverage service management software and CRM systems to efficiently manage technical tasks.
• Work hand-in-hand with the engineering and product teams to ensure customer feedback drives ongoing product enhancements.
• Stay sharp by participating in regular training sessions focused on new products, updates, and troubleshooting methods.
• Showcase our products and provide customer support at trade shows and training events.

What you’ll need:

• Bachelor’s degree in Electrical Engineering or a related field
• At least 6 months of experience as an electrical support technician, ideally with solar systems or energy storage devices.
• Solid grasp of residential battery products and installation configurations, along with the related technical support requirements.
• Fluent in English, both written and spoken.

Ready to take your expertise to the next level? Apply now and join a team of innovators in the renewable energy sector. We’re excited to see how you can make a difference!


 

 

Service Engineer

Job Location: Melbourne, Victoria

Are you passionate about renewable energy and ready to take your technical skills to the next level

We are seeking a Service Engineer with expertise in energy storage systems and solar technologies.

If you have a strong understanding of inverters, batteries, solar, and system configurations, along with the ability to communicate technical solutions effectively, this is the perfect opportunity for you.

Location: Melbourne, Victoria

What’s in it for you:

• Make an impact on sustainable initiatives.
• Drive innovation in energy technology.
• Work alongside a dedicated team.
• Explore growth opportunities in a supportive setting.

What you’ll do:

• Assist the Technical Support team by addressing engineering escalations.
• Perform Root Cause Analysis on company products to detect failure patterns, collaborating with the Product Engineering team to resolve issues and apply insights to future product designs.
• Act as the Subject Matter Expert (SME) for company products, providing guidance and answering questions from cross-functional teams.
• Capture product insights in a knowledge base and deliver training to the Technical Support team to ensure they are fully prepared.
• Build data analysis pipelines to automate the diagnosis and ticketing of known product issues. Create dashboards for Product Engineering and Technical Support to monitor fleet performance.

What you’ll need:

• A bachelor’s degree in engineering (Electrical preferred), Mechanical, or a closely related discipline.
• 3-5 years of hands-on experience in roles like Service Engineer or Technical Support Engineer, with a deep understanding of energy storage systems and their technical support needs.
• Strong expertise in residential solar inverters (grid-tied and hybrid topologies), solar system configurations, and related support requirements.
• Comprehensive knowledge of residential battery products, installation methods, and corresponding support requirements.
• Exceptional written and verbal communication skills, capable of conveying technical information clearly to non-technical stakeholders.

Don’t miss this chance to be a key player in the renewable energy industry.

Apply today and shape the next generation of energy solutions!


 

 

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